FAQs
1. What products do you sell?
We specialize in offering stylish women's clothing and boots. Our collection includes casual wear, statement pieces, and high-quality footwear that combines comfort, style, and versatility.
2. Where are your products made?
Our products are designed and manufactured in our state-of-the-art factory located in Guangzhou, China. We use high-quality materials to ensure that each piece meets our strict standards of craftsmanship.
3. Do you offer international shipping?
Currently, we only ship to customers located in the United States.
4. What are your shipping charges?
- Free Shipping: Orders over $40 are eligible for free shipping.
- Shipping Fee: Orders under $40 will incur an additional shipping fee of $8.
5. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment through the carrier's website.
6. What are your customer support hours?
- Support Availability: 24 hours a day, 5 days a week.
- Customer Support Hours: Monday to Friday, 9:00 AM – 6:00 PM (Pacific Time), excluding public holidays.
7. How can I contact customer support?
You can reach our customer support team via email at info@ruihouwear.com
Phone: +86 15783457897.
We aim to respond to inquiries within 24–48 business hours.
8. What payment methods do you accept?
We accept a variety of secure payment methods, including credit cards, PayPal, and other payment gateways available at checkout.
9. Can I make changes to my order after it has been placed?
Once an order is confirmed, we are unable to make changes. If you need to cancel or modify your order, please contact us immediately, and we will do our best to assist you.
10. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will assist you with a return or exchange as soon as possible.
11. How do I return or exchange an item?
To return or exchange an item, please contact our customer support team at info@ruihouwear.com for further instructions. Returns must be initiated within 30 days of receiving your order, and items must be in their original condition.